App support

How can we help?

Questions and problems go to our actively monitored support inbox. Product ideas go to our feedback inbox. Please keep child names, learning records, and other identifying details out of email.

Email support

Choose a topic

Each option opens your email app with a short template that you can review before sending.

Report a bug

Tell us about a crash, frozen screen, lost local progress, or another unexpected result.

Start bug report

Report a math issue

Flag a question, answer, explanation, or Teach Me lesson that may be unclear or incorrect.

Flag math content

Subscription help

Get subscription help

Suggest an improvement

Tell us what would make practice or the parent experience more useful for your family.

Share an idea

What helps us investigate

Your device model and operating system version
The app version, if available
The grade level or topic involved
What happened and what you expected
An optional screenshot with personal details removed

Local progress

SteadySteps stores learner profiles and progress on the device. Deleting the app may also remove its local data. Progress does not sync between devices and cannot be restored through an App Store subscription.

Subscription and offer codes

For the iPhone and iPad app, choose Restore purchases to recover eligible subscription access with the same Apple Account. Use Manage subscription to view or cancel through Apple. Apple displays current price, eligibility, and offer terms before confirmation.

Platform availability

SteadySteps is currently available for iPhone and iPad. There is no verified public Google Play listing yet. We will link only to an official Android listing after it is live.